Quieting the Mental Chatter
Listening effectively requires having a clear, engaged mind. But our brains are constantly buzzing with all kinds of thoughts that will distract us from such a focused, empathetic conversation: things like self-deprecating dialog, concern for our own agenda, a conversation we had earlier in the day, an email we’re about to write, wondering what the weather is like outside. You get the idea.
How do we quiet all this mental chatter so we can concentrate our brain power on helping the individual we’re listening to?